United Motorsports (formerly Lexington Motorsports) (Lexington) - Sales, Parts & Service Review

[GPJake]

Have to be blunt - had an overall bad experience buying my Ducati here in mid-2021.

 

Purchasing

I did all the work. I knew what I wanted and that I was paying MSRP due to it being a brand new model on backorder. Lexington seemed annoyed at questions, didn't follow-up or return calls. I felt like I had to try to get this place to take my deposit to reserve the bike for me.

Picking Up

• I called every few weeks to see if the bike arrived (they never gave updates like they promised).
• My last call before pickup, the saleslady put me on hold & came back with "Oh! They told me its been here for a few days!" - Great... thanks.
• Go to pick the bike up & its noticeably dirty with fingerprints & smears everywhere.
• Apparently they give every customer a t-shirt, but didn't have one in my size (XL).

Service & Parts

• I ordered some Ducati parts. One came in with the bike & was installed, rest on backorder - normal at the time. 
• Couple months later I get notified the heated grips arrived. Dropped bike off for grip install + post break-in first service. Picked the bike up later and:
  • The first service warning light & restrictions were still on the bike. Had to get them to take it back, hook it up, and properly reset it all.
  • The service guy walked me through grip usage completely wrong. I'd already looked it up online, so nodded along with his wrong info & left. Grips did work fine.
• Later get notified my full exhaust is in & drive 1.5 hours to pick it up. Its the WRONG exhaust (for prior year model, different header sizes). Mistakes happen, but I belabored this point when ordering the exhaust to make sure they got it right (remember me saying I was doing all the work). They take the exhaust back, order the correct one.
• Couple weeks later my bike is throwing tons of errors. No speedometer, no ABS, no wheelie control, traction control, etc etc. Called Lexington Motorsports, describe it, they say "we have 1 guy who knows Ducati's and he's going to be out a while. I would take it somewhere else". Thanks for the honesty - but WTF?

Icing on the cake - I take it to Commonwealth Motorcycles in Louisville. Quick summary:

• They asked if I installed the heated grips myself. I say "No, dealer has to activate them anyways so I let Lexington Motorsports do it." He says "Wow - they really left things a mess up there. They didn't reconnect a wheel speed sensor fully and it finally vibrated loose causing all your issues.
• "Oh, and your oil is overfilled."

 

They messed up the exhaust order.

They messed up the heated grip install causing electrical issues.

They didn't know how to use the heated grips.

They couldn't even do a proper oil change! What kind of dealer service center can't change oil appropriately!

 

I'll never go back to Lexington Motorsports - not even for simple oil change.

[Buzzard]

Dude this is worthy of Attorney General attention. Seriously insulting how they handled everything. 

[GPJake]

15 minutes ago, Buzzard said:

Dude this is worthy of Attorney General attention. Seriously insulting how they handled everything. 

Totally. 

At some points I felt like a fool for buying from them, but, there was really no other option. I called every area dealer & none had stock, all had the same delivery times. 

So I simply went with the dealer that was ~30 minutes closer. 

 

Big mistake in hindsight. 

Commonwealth Motorcycles in Louisville has been phenomenal so far though, thankfully.